Honestly, Genevieve was probably the best part of this catastrophe. This has to be the worst service experience I have ever experienced with any company. My point is that it doesn't matter how good your product is (which is in itself an unknown to me at this point) if you can't get it to your customer in a timely, safe manner. Apparently, the 6 steps leading up to my porch were insurmountable to the FedEx driver. On arriving home, I found the rain-soaked Nectar mattress box sitting on the grass 3 feet from my covered front porch. Anyway, in order to accommodate my guests, I had to take a mattress from my house, rent a van and take it to where it was needed. I needed this mattress for guests and let Nectar know well ahead of time their response was that they did not do any "expedited" shipping and apparently their "7 to 10 days" shipping timeframe is pretty much pure fiction. This is not totally Nectar's fault, but rather a good part of the blame lies with their chosen "partner" carrier, FedEx. They shipped it on June 17th after my order was placed on and it didn't arrive at my house until June 28th. I really don't know how well this mattress sleeps I just received it more that 5 weeks after placing my order. If you don't get it on time, who cares how it sleeps
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